Privacy policy
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What we collect
Your name, email, town, the relationships you're looking for, questionnaire answers, profile photos, messages, the people you save as favourites or hide, group outings you join, meet-ups you plan (including the name and contact details of the person you choose to tell), the helpers you add, and the proof of ID you submit for verification. For LAX-Chat, the name and phone number given to us, call times, interests and, if the person being called agrees, the family member who gets a weekly update.
Why, and our legal basis
Verifying identity and age keeps members safe from fake profiles (legitimate interests). Matching, messaging and your plan are how we provide the service you signed up for (contract). We keep a record of who opened an ID and every verification decision, to show we handle IDs properly (legal obligation and legitimate interests).
Sensitive information
Your answer about faith is optional. We only store it with your explicit consent, and withdrawing consent in My profile deletes it straight away. We never ask about health, and we never show your answers to other members, only an overall match score.
Your ID
Choose a passport, driving licence, national identity card or residence permit. We do not accept the Public Services Card. Cover any PPS number or other ID number. Your ID is stored encrypted, seen only by our verification team, and deleted as soon as a decision is made. We keep only a short record: the document type, the date and who checked it.
How long we keep things
Accounts not verified within 30 days are deleted with their photos and ID. Accounts we couldn't approve are deleted 30 days after the decision. Meet-up plans, including your trusted contact's details, are deleted 30 days after the meet-up. Deleting your account removes your profile, photos, answers, messages, meet-ups and helper links straight away. Our accountability log is kept for two years and holds no ID images. Backups never include ID documents.
Where your data lives
Your data is stored in the European Union (Ireland for our database and files, Frankfurt for our servers), and is protected by the GDPR.
Helpers and trusted contacts
A helper you add sees only how your account is coming along (photo, ID, verification, questionnaire). They never see your messages or the people you match with. We never contact your trusted contact or helper ourselves: you send them the details from your own phone or email.
Security
Photos and ID documents are encrypted on our servers, passwords are stored as one-way hashes, and only trained team members can open an ID.
Cookies
We use one strictly necessary cookie, only to keep you signed in. If you choose text size, contrast or language under "Display & language", that choice is saved in your own browser and never sent to us. No advertising or tracking cookies.
What we never do
We never sell your personal data and never show advertising based on your answers.
Your rights
You can see and download everything we hold about you with "Download my data" in My profile, correct it, withdraw consent, or delete your account at any time. You also have the right to complain to the Data Protection Commission (dataprotection.ie).
Contact
Questions about privacy? Use the contact page and choose "General question".